Setup tutorial FAQ / Support

Explore our frequently asked questions.

FAQ

How do i add step data manually

iPhone:

Open the Health app and tap on the "Browse" tab.
Tap "Activity" and then select "Steps."
Tap "Add Data" in the top right corner.
Enter the date, time, and data.
Tap "Add" to save.

Android:

Open the Google Fit app.
Tap the plus in the bottom right corner and select "Add Activity."
Enter the date, time, and data.
Tap "Save" to finish.

Your progress will now be updated in the SelfBack app.

How can I delete my SelfBack account?

Go to "Profile."
Tap on "Settings."
Select "Account."
Tap "Delete Account."
Confirm the deletion. Note: This action cannot be undone.

How do I log in to SelfBack on a new device?

Open the SelfBack app on the new device.
Tap "I'm an existing user" and enter your phone number.
You will receive a verification code via SMS. Enter this code in the app to confirm your login.

How do I report a problem?

If you wish to report a problem, please send an email to support@selfback.dk.

Include a brief description of the issue and, if possible, a screenshot or video. We will follow up on your request as soon as possible.

Why is my step counter not updating?

SelfBack retrieves step data from your phone's health app. Make sure SelfBack has access to health data:

iPhone:

Open "Settings."
Tap "Health."
Select "Data Access & Devices."
Tap "SelfBack" and ensure all settings are enabled.

Android:

Open Google Fit.
Tap "Profile" and then "Settings."
Select "Manage connected apps."
Check that the SelfBack app has access.

Need more help?

Visit our support page to contact us for personal assistance.

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